We endeavour to meet your reasonable expectations.
We take our responsibilities to our clients and other stakeholders very seriously and are concerned if our system, procedures and staff have not achieved an outcome to your satisfaction.
In the event you feel we have not met your expectations, please let us know.
While you should tell us at any time if you are unhappy with our service, formal complaints should be made in writing, outlining your concerns and relevant facts or circumstances. Your complaint should be posted or delivered to 28 Palmerin Street, Warwick, 4370 or faxed to (07) 4661 4911.
Your complaint will be referred to one of the Partners for investigation.
You can expect a response to your complaint within 20 business days. If further time is needed to fully investigate your complaint, we will advise you of the need for an extension but this extension should not be longer than a further 20 business days.
Please note that the period 20 December to 10 January, will not count as business days, for the purpose of the above timeframes.
If you are still unhappy with our response and we have not been able to meet your expectations, you have a right to escalate your complaint to: CPA Australia, Tax Agent Registration Board.