DCG partners Pty Ltd TAS Globe Accounting (ABN 87 160 847 585) is committed to protecting privacy and the rights of individuals. This policy sets out how we collect and manage personal and sensitive information about individuals and contains our privacy collection statement.
What is personal information and why do we collect it?
Personal information is defined in the Privacy Act 1988 (Cth). Generally, it is information or an opinion from which your identity is apparent or can be reasonably ascertained.
As a provider of accounting, bookkeeping, advisory, and audit services, we acknowledge that there may be situations where it is necessary, and even mandated by legislation and regulations, for us to gather and retain comprehensive personal information from our clients. We assure you that we adhere to strict privacy policies and will only collect personal information from you if you have willingly shared it with us or granted permission to a third party to share it with us.
We collect personal information for the primary purpose of providing services to you, our clients and marketing. We may also use your personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our marketing list at any time by contacting us in writing.
Type of personal information we collect
The types of personal information we may collect include:
- name, address (residential and mailing addresses) and contact details (telephone and email);
- information about your identity (date of birth, country of birth, drivers’ license);
- information about your personal circumstances (age, marital status, occupation and gender);
- information about your financial affairs (payment details and bank account details);
- Tax File Numbers
- Credit Information
- Details of your financial circumstances, including bank account details, your assets and liabilities (both actual and potential), income, expenditure, insurance cover and superannuation
- business information (your ABN, name and address of your business and business related contact information); and
- any other information as required by the AntiMoney Laundering Counter-Terrorism Financing Act 2006 (Cth).
We may also collect or hold a range of sensitive information about you and rely on our clients to share information related to their employees, members, customers, third parties, as well as their spouse and dependants. It is essential that this information is handled in accordance with the Privacy Act, including obtaining any necessary consent for DCG partners Pty Ltd TAS Globe Accounting to collect, use and disclose that information.
Why we collect sensitive information
We will only collect sensitive information if you consent, and such information is necessary in order for us to provide our Services.
Sensitive information will be handled in accordance with the Privacy Act, ensuring that it is used and disclosed only for the intended purpose or a directly related secondary purpose. Exceptions include cases where consent is given or when required by law.
How we collect your personal and sensitive information
Where it is reasonable and practical to do so, we will always collect personal and sensitive information directly from you. All personal information collected will be treated in accordance with the Privacy Act. This includes obtaining any necessary consent before collecting the information. The information may be obtained through forms, face-to-face meetings, email, or telephone conversations. Records of contacts may also be kept.
Disclosing your personal and sensitive information
We will not give your personal information to other organisations, or anyone else unless you consent or an exemption, such as one of the following applies:
- it is legally required or authorised, such as by an Australian law, or court order;
- we believe it is necessary to provide you with a service or product which you have requested
- we reasonably believe that it is necessary to protect the rights, health or safety of any individual, or to public health or safety; and
- we have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in and we reasonably believe that it is necessary for us to take appropriate action in relation to the matter.
Upon engaging our services for your tax affairs, it is presumed (unless advised otherwise) that you have granted us explicit authorization to directly interact with the Australian Tax Office, the New Zealand Inland Revenue, or any foreign taxation agency for routine matters.
If, during our interactions with these entities, they seek information about you that we deem beyond our jurisdiction, we will seek your explicit consent before fulfilling such a request.
In the unlikely event that DCG Partners Pty Ltd TAS Globe Accounting, its assets and/or operations are sold to another party, our records of personal and sensitive information will be transferred to the acquiring party.
Security of your personal information
What if we can’t collect your information?
If you do not provide us with the personal or sensitive information as described above, we may be unable to provide our Services to you.
Accessing your personal information
You may access personal information we hold about you. If you wish to access your personal information, please contact us in writing. In order to protect your personal information, we may require identification from you before we release the requested information. We will not charge any fee for your access request, however we may charge an administrative fee for providing copies of your personal information.
Maintaining your personal information
Pursuant to the Privacy Act you may request corrections to any personal information that we hold about you if you think the information is inaccurate, out- of-date or incomplete.
Website and social Media Platforms
This policy extends to include any personal information that we gather through our website.
In certain sections of our websites, cookies may be employed to facilitate identification of returning users and to track user navigation. If you have concerns regarding cookie usage, you have the option to configure your web browser to decline or remove cookies.
Please be aware that by participating in our social media platforms, you acknowledge and understand that any personal information you choose to share publicly may be used, misused, or appropriated by another party/entity. We cannot be held responsible for any consequences that may arise from such actions.
We will respond to your complaint or request promptly if you provide your contact details. We take all complaints seriously and are committed to a quick and fair resolution. We will not take the fact that you have made a complaint into consideration when we perform any of our other functions or activities. You may also make a complaint to the Office of the Australian Information Commissioner (OAIC). If you do so, the OAIC may recommend that you try to resolve your complaint directly with us in the first instance. The OAIC can be contacted on 1300 363 992 or via the Office of the Australian Information Commissioner website (www.oaic.gov.au). The website also contains further information about making complaints relating to privacy. We will aim to answer your questions or concerns in a timely and satisfactory manner. If we cannot resolve the matter at the point of first contact, our designated complaints manager will be in contact within a reasonable time to advise:
- who will be handling your enquiry; and
- how our investigations are progressing.
This Policy may be updated and change from time to time and is available on our website.
P Warwick 07 4661 4900
P Southport 07 5571 1222